The Stax Music Academy (SMA) is a music instruction and youth development program that uses music education and creative youth development with an intense focus on the rich legacy and tradition of Stax Records. Since opening the doors in 2000, SMA has provided high-quality after-school and summer music training and mentorship to thousands of students throughout Memphis with our SNAP! After-school Program, Summer Music Experience, and our newly formed Stax 101, a beginner group lessons program.
Student Services Manager
Title: SMA Student Services Manager
Supervisor: SMA Executive Director
Date: December 2023
The job of Student Services Manager is done for the purpose(s) of implementing and maintaining student and family service in alignment with SMA goals and objectives; providing written support and/or conveying information; and maintaining adequate staffing to ensure that objectives of programs and services are achieved. Student Services Manager will provide strategic direction for the program’s many processes and oversee the student services team and team goals i.e. enrollment, recruitment, tuition, program and student schedules. This role will focus on in depth provision of services like accurate recording, gathering, and tracking student attendance and engagement with SMA.
The Student Services Manager interfaces with parents and student participants to understand student health (mental, physical, socioemotional, etc.) and family dynamics as it affects the student’s participation in SMA. Student Services Manager may interact as a liaison between our Mental Health provider and student/family. This role will be a key part of monitoring and managing behavior, hosting parent meetings, as well as any corrective or actionable consequences.
Essential Duties and Responsibilities for Student Services Manager:
- Provide informal advising to students, particularly those with personal, academic, and medical issues, and provide referrals to resources, including financial aid, tutoring, counseling, and psychological services
- Address student conduct issues and advise students about SMA expectations and policies
- Researches a variety of information (e.g. current practices, instructional materials, methods, curriculum guidelines, concerns etc.) for the purpose of developing new processes
- Mediates relations among and between students
- Sensitivity to student and family privacy when handling confidential information.
- Build strong relationships with families through consistent communication
- Engage parents through volunteerism opportunity and strategic integration into SMA programming
- Directs and oversees students services and activities i.e. tuition collection, recruitment, retention, enrollment strategies etc.
- Coordinates key program events like Program Orientations, Family Town Halls, End of Year Ceremony etc.
- Update policies and maintain handbooks for students and staff
- Identify and/or create systems for accurate and relevant data collection
- Facilitate and lead student and family meetings, classes, processes and off-site learning experiences for the purpose of implementing and maintaining programs and services which achieve SMAs desired mission, goals and objectives
- Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions
Tuition Collection and Reporting
- Maintain the student registration, payment, and scholarship process with the Registrar.
- Assist with faculty communications
- Work with the Soulsville Foundation Accounting Director to manage and track registrations to budget
- Work in conjunction with Soulsville Foundation CDO and SMA Executive Director to manage grants, scholarships, tuition assistance for program participants
- Enrollment Management
- Track all admissions metrics and provide weekly status reports to the Executive Director
- Update enrollment processes as needed to maximize efficiency
- Processing of prospective student inquiries and their conversion to applicant status through the enrollment process
Non-Essential Job Functions
Perform other reasonable duties as assigned by other Soulsville management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Bachelor’s Degree preferred; in lieu of degree, 4 years experience in office management; or a combination of education and experience that totals 4 years.
Must possess a valid driver’s license and show proof of liability insurance coverage as required by the laws of the State of Tennessee.
Requires excellent PC skills; experience with Google and Microsoft Suite; aptitude and willingness to learn new software programs through hands-on use and self-study.
Benefits package includes compensation of $50,000 – $60,000/year, full health, vacation, and 401(k) benefits as offered by Soulsville Foundation.
Physical requirements include ability to sit for extended periods at a desk and at meetings on airplanes
and automobiles, standing, climbing stairs, walking, mental pressure; lifting files, boxes, suitcases, etc.,
weighing up to 25 pounds. Ability to work flexible hours, including some weekends and holidays.