The Retail Store Shift Lead is responsible for overseeing the daily operations of
the store during their shift. This includes supervising staff, ensuring customer satisfaction,
managing inventory, and maintaining a clean and organized store environment. The Shift Lead
acts as the primary point of contact in the absence of the
Retail Store Manager.Job Title: Retail Store Shift Lead
Department: Retail
Reports to: Retail Store Manager
Key Responsibilities:
- Team Supervision:
○ Lead and motivate a team of sales associates to meet and exceed sales targets.
○ Delegate tasks and ensure they are completed efficiently.
○ Support Retail Store Manager with training and to new employees.
○ Conduct briefings at the beginning of each shift to communicate store goals and
updates. - Customer Service:
○ Ensure high levels of customer satisfaction through excellent service.
○ Address and resolve customer complaints and issues promptly.
○ Assist customers with product selection and queries. - Sales and Merchandising:
○ Monitor and analyze sales performance to identify opportunities for improvement.
○ Ensure merchandise is well-stocked, organized, and presented according to
company standards.
○ Implement promotional activities and in-store events as directed. - Operations:
○ Open and close the store as needed, following all security procedures.
○ Ensure compliance with company policies, procedures, and safety regulations.
○ Maintain a clean, safe, and inviting store environment. - Inventory Management:
○ Report stock levels and Gift Shop supplies to the Retail Store Manager..
○ Conduct regular inventory checks and assist with stocktaking activities.
○ Manage product returns and exchanges according to company policy.
- Reporting:
○ Prepare and submit shift reports detailing sales performance, customer
feedback, and operational issues.
○ Communicate any significant issues to the Retail Store Manager.
Qualifications:
● High school diploma or equivalent; some college coursework preferred.
● Previous retail experience, with at least 1-2 years in a supervisory or leadership role.
● Strong leadership and team management skills.
● Excellent communication and interpersonal skills.
● Ability to handle stressful situations and resolve conflicts effectively.
● Strong organizational and multitasking abilities.
● Proficiency with point-of-sale (POS) systems and basic computer skills.
● Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Requirements:
● Ability to stand for extended periods.
● Ability to lift and carry up to 50 pounds.
● Frequent bending, reaching, and moving about the store.
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