The Stax Museum Retail Store Manager is responsible for the further development and implementation of methods and procedures for daily retail operations, including but not limited to ticket sales and guest intake, gift shop sales, group tours, museum upkeep and cleanliness, and general museum operations. The Retail Store Manager is responsible for the direct supervision and training of all retail and admissions staff (Guest Service Representatives, or GSRs), employee training, and approval of staff hours.
TITLE: Retail Store Manager
SUPERVISOR: Museum Operations Manager
FLSA STATUS: Exempt, Salaried
DATE: June 1, 2022
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Museum retail operations
- Museum admissions, including intake of group tours
- Merchandise sales and inventory
- Customer service
- Core museum operations and support
KEY AREAS OF INDIVIDUAL RESPONSIBILITY
- Day-to-day management of all Guest Service Representatives (GSR).
- Day-to-day management and organization of all front desk operations, including emails, phone, and verbal communication; liaise between the museum and other Soulsville Foundation employees.
- Create and manage all scheduling for GSRs.
- Bi-weekly oversight of all confirming accuracy of GSR hours for payroll purposes.
- Accurately maintain weekly and monthly accounts receivable protocols.
- Lead the GSR training procedures for front line work, including CounterPoint, inventory organization and management, guest intake protocols, cleaning and walkthroughs, and museum organization; suggest updates to training manuals as needed.
- Reliable and trustworthy fiscal management, including counting and reporting cash donations and maintaining the credit card authorization file for frequent museum guests and vendors.
- Oversee purchase of museum office supplies; reach out to staff bi-weekly to ensure needs are met.
- Serve as primary backup and assistant for group tour reservations and related customer service – daily check of museum email as needed.
- Other key areas will be assigned as needed.
NON-ESSENTIAL JOB FUNCTIONS:
Perform other reasonable duties as assigned by Museum Executive Director or other senior staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
A Bachelor’s degree, Associate’s degree, or a combination of college and related work experience; 3-5 years of experience in retail management preferred.
Requires PC skills; proficiency with digital technology, including social media, mobile devices, Counterpoint or another point-of-sale software, Office 365, and Adobe Creative Suite; aptitude and willingness to learn new programs through hands-on use and self-study.
SKILLS AND ABILITIES:
- Demonstrated strong written and verbal communication skills, including excellent customer service in person and on the phone.
- Ability to handle and prioritize multiple complex tasks within a deadline and with a high degree of accuracy and attention to detail.
- Demonstrated leadership abilities, including the direct supervision of multiple employees
- Excellent attention to detail and strong follow-through skills for completing projects.
- A strong sense of protocol, tact, and diplomacy; ability to work well with a variety of people and personalities; and a willingness to receive and utilize constructive feedback.
- An understanding of non-profit organizations and museums.
- Enthusiastic self-motivation, the ability to motivate others, and little need for direct supervision.
- Effective communication skills with a wide range museum audiences and guest demographics.
- A commitment to personal professional growth for self and fellow employees.
- Availability to work flexible hours, including weekends and holidays.
Physical requirements include ability to sit for extended periods at a desk and at meetings, standing, climbing stairs, walking, mental pressure; lifting files, boxes, suitcases, etc., weighing up to 25-50 pounds. Ability to work flexible hours, including some weekends and holidays.
Fast paced museum/attraction environment with some travel to client locations, events, etc.
SALARY AND COMPENSATION:
$45,000 to $50,000/year, commensurate with experience
Please send cover letter and resume to email@example.com
Soulsville Foundation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Soulsville Foundation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.